Frequently Asked Questions (FAQ)

Our company is based in Madiun city, Indonesia. This strategic location allows us to efficiently source high-quality wood and charcoal from local suppliers, ensuring a consistent supply of our products.

We offer a wide range of wood pellets and charcoal products, catering to various needs and applications. Our wood pellets are made from sustainably sourced hardwood and are available in different sizes and densities. Our charcoal is produced from carefully selected hardwood, resulting in a high-quality product with excellent burning properties.

Our wood pellets and charcoal offer numerous benefits, including:

• Sustainability: Our products are made from sustainably sourced materials, minimizing our environmental impact.
• Efficiency: Our wood pellets and charcoal provide consistent heat output and long burn times, making them highly efficient.
• Quality: We are committed to providing the highest quality products, ensuring customer satisfaction.
• Versatility: Our products can be used for a variety of applications, including residential heating, commercial boilers, and outdoor cooking.

Placing an order is easy! You can contact us directly through our website, email, or phone number. Our sales team will be happy to assist you with your order and provide you with a quote.

We offer a variety of shipping options to accommodate our customers’ needs. We can ship your order by sea, air, or land, depending on your location and the quantity of your order. Our logistics team will work with you to ensure timely and efficient delivery.

Yes, we are committed to providing our customers with products that meet the highest quality standards. We have implemented a rigorous quality control system and can provide certifications upon request.